Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Common items in a terms and conditions agreement allow you to:
This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of:
We want you to be satisfied with your purchase. Due to the perishable nature of our products, we only accept returns for the following reasons
1. Incorrect items received (Wrong flavor/design)
2. Damaged items upon arrival
If you receive a damaged or incorrect item, please contact us within 24-72 hours of delivery to initiate a refund.
To request a refund:
1. Contact our customer service at 615-418-6651 or penny@pennyssugarrush.com
2. Provide your order number, a description of the issue, and any relevant photos.
Once we receive and review your return request, we will notify you of the approval or rejection of your refund. If approved, your refund will be
processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Due to health and safety regulations we cannot accept returns of opened or partially eaten products.
We do not offer exchanges due to the custom nature of our products. If you require a different item, please place a new order.
If you have any questions regarding our return policy, please contact us.
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